Shipping policy
Order Processing & Dispatch
We process and dispatch all valid orders within 2–3 business days after payment confirmation, cutting down customer waiting time to ensure all seafood products are delivered fresh and in good condition.
International Shipping & Delivery Time
Our standard international delivery typically takes 7–14 days to reach most global destinations. Delivery durations are estimated and may vary based on different shipping areas and local customs clearance progress. You can select the rush shipping option at checkout if you require expedited delivery service.
Shipping Cost Calculation & Transparency
Shipping fees are calculated in real time according to your order weight and shipping destination. The exact shipping cost is clearly displayed on the checkout page before payment completion, with zero hidden fees or extra surcharges.
Customs Duties & Import Taxes
International shipments may incur customs duties or import taxes set by local customs authorities. All related charges and expenses are the sole responsibility of the order recipient. We recommend checking your local import regulations in advance to avoid unexpected additional costs.
Packaging & Shipping Protection
We adopt high-strength, shockproof and insulated packaging materials professionally designed for seafood goods, effectively preventing damage and leakage while retaining product freshness during long-distance transit. Optional shipping insurance is available at checkout for all high-value orders to secure your shipment.
Delivery Inspection & After-Sales Service
Please inspect the outer packaging carefully upon parcel delivery. If you find any damage, leakage or severe deformation, take photos as valid evidence, refuse to sign for the parcel, and contact our team immediately.
If any product defects are discovered after signing for delivery, please notify our customer support team within 48 hours. We will verify the issue and provide reasonable return, exchange or other appropriate solutions.
Customer Support
If you have any questions about shipping arrangements, customs procedures or delivery progress, our professional support team is always ready to assist you. Feel free to reach out anytime for prompt guidance via email: info@gatectro.shop or phone: +64 22 048 3719.
Thank you for choosing GARETH TENNYSON! We continually refine our logistics to deliver a faster, safer, and worry-free shopping experience for all customers.